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Why can’t I access my website and cPanel?
The links http://serverIP/cpanel and http://cpanel.domain.com are receiving the error ‘Server connection timed out’. What is happening? Most likely, your external IP address was blocked by Firewall.
Firewall is a set of devices designed to protect networks from unauthorized access while permitting legitimate communications to pass. Due to security reasons, we have installed Firewall on our servers, too.
In case of 20 failed login attempts from your IP-address it gets temporary blocked for 10 minutes. If more failed logins are detected during this period IP gets blocked permanently. If servrer detects 15 falied login attempts from different IP addresses this account will be temporary locked for 5 minutes.
So, if you find yourself not being able to connect to the website, cPanel and webmail from a certain computer, most likely you have triggered the Firewall rules. Please contact our Support and we will gladly unlock your IP.
What can be the reason of the IP being blocked and how to avoid it?
* Failed cPanel login
When you were not able to login to cPanel from the first time, please do not try to do it as many times as possible. Once you have used the incorrect login details 20 times in 300 seconds, the IP gets blocked. To avoid that, please check your login details in a Welcome Email Guide that was sent to the email account, associated with the hosting package. Otherwise, feel free to ask for the cPanel password reset via our Support .
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